Frequently Asked Questions
Everything you need to know about your Simone Pérèle shopping experience.
How do I find my correct bra size?
We recommend using our online Fit Guide, which provides step-by-step instructions on measuring your bust and underbust to determine your perfect Simone Pérèle size.
What is your return policy for intimate apparel?
You can return unworn items with original tags and hygiene seals intact within 30 days of purchase for a full refund. For hygiene reasons, garments that have been worn or washed cannot be accepted.
How should I care for my lace lingerie?
To preserve the delicate French lace and embroidery, we recommend hand washing your lingerie in cold water using a gentle detergent and laying it flat to dry.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.